Shipping Policy

Order Processing Time
Orders are typically processed and shipped within 5 (five) business days of receiving payment. Please note that processing times may be longer during peak seasons or promotional periods.

Shipping Methods & Rates
We offer the following shipping methods:

• Standard Shipping: Estimated delivery date 3-14 days

Shipping rates are calculated based on weight, order value, destination, etc.

International Shipping
We do not offer international shipping.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package through: https://www.jrs-express.com/track

Lost or Damaged Packages
We are not responsible for lost or damaged packages once they have been shipped. However we will do our best to assist you in filing a claim with the shipping carrier.

Contact lnformation
lf you have any questions or concerns regarding our shipping policy, please contact us at:

• Email: alodermaph.customercare@gmdil.com during business days and business hours (Monday to Friday 10am-6pm)
• Phone: +632 8888-2563 or 0939-908-0460 during business days and business hours (Monday to Friday l0am - 6pm)
• Address: Unit 1-A Lady of Fatima Bldg. L849 Asuncion 5t. cor Pililia St. santiago Village, Brgy. Valenzuela, Makati CiU.