ALODERMA.PH RETURN AND REFUND POLICY

Return to Seller

The return/refund request will be evaluated by AlodermaPH upon the customer's submission. Buyers and seller must communicate and come to an agreement about the return.

When AlodermaPH accepts the return request, the buyer should return the item for a quality check before a refund can be processed.

Please note that, Buyer must ship the Item to 1849 Unit 1-A Lady of Fatima Bldg, Asuncion St. cor Pililia St. Santiago Village, Makati within five (5) calendar days after the return request is raised.

The approval of your request for refund and return will be made by AlodermaPH in its sole discretion. Buyer acknowledges and agrees that AlodermaPH’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against AlodermaPH or its affiliates in relation to such decision.

Applicable Return Request:

• Received wrong item
• Received expired item

Refund Only Request:

• Missing Item
• Incomplete Delivery
• Damaged Leaking item

When selecting a return reason, it's important to select the correct return reason and add additional details in the Online Return Form for a faster and more accurate evaluation of the request.

To support your return/refund, make sure you have proof attached to the request.

Here's a list of what you need to attach depending on your return/refund reason:

Returns may be rejected when the request is non-compliant with the policy. Please take note that the following are invalid refund/return reasons:

Change of Mind: The buyer suddenly decides they don't want/need the item received.

Disappointment with the item: The buyer failed to read the product page and is disappointed with the item received.

Refund Time Frame
Please note that the time frame below starts when AlodermaPH has processed your refund according to your Refund Type.

• Credit Card Payment Method -> GCash Return Method -> 15-45 banking days refund lead time
• Debit Card Payment Method -> GCash Return Method -> 15-45 banking days refund lead time
• GCash Payment Method -> GCash Return Method -> 15-45 banking days refund lead time
• Maya Payment Method -> GCash Return Method -> 15-45 banking days refund lead time
  

**AlodermaPH reserves the right to modify the mechanism of processing refunds at any time without notice.

How to reach our customer service:
Mobile: 0939-908-046
Landline: (02) 8888-2563